Shipping And Refund Policy
1. INTRODUCTION AND SCOPE
1.1 This Shipping and Refund Policy (“Policy”) sets out the terms governing the ordering, delivery, inspection, return, and refund procedures applicable to all business-to-business transactions conducted between Takisi Fruits Norway (“the Company,” “we,” “us,” or “our”), operating from Skauboveien 12, 2016 Frogner, Norway, and any business entity, trade professional, or corporate buyer (“the Buyer,” “Client,” or “you”) that procures goods from the Company.]
1.2 The Company operates exclusively as a B2B wholesale importer and distributor of high-quality fresh tropical fruits and vegetables, sourced primarily from trusted suppliers in Africa (including Kenya, Uganda, and Tanzania) and supplied to wholesalers, restaurants, food retailers, and distributors across Scandinavia. All products handled by the Company are perishable agricultural goods requiring professional storage, handling, and transportation under controlled conditions.
1.4 This Policy should be read in conjunction with the Company’s Terms and Conditions and Privacy Policy, both of which are available at https://www.takisifruits.com. Where any conflict arises between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail unless a separate written agreement between the parties expressly provides otherwise.
2. ORDERING PROCESS
2.1 All orders are request-based and processed on a wholesale, bulk-quantity basis. The Company does not operate an automated online checkout system, and no instant consumer-style purchases are facilitated through the website. Orders may be submitted through the following channels:
Phone
+47 409 90 927
+47 944 45 937
info@takisifruits.com
Website Inquiry Form:
https://www.takisifruits.com/contact
2.2 Each order constitutes a formal inquiry subject to the Company’s review, confirmation of product availability, and verification of pricing. No binding obligation to supply goods shall arise until the Company issues a written order confirmation to the Buyer by email or other durable medium. Prices, product selection, and quantities communicated prior to the issuance of an order confirmation remain indicative and may be adjusted by the Company based on prevailing supplier availability, seasonal fluctuations, market conditions, and currency exchange movements.]
2.3 A minimum order quantity applies to all transactions, consistent with the wholesale character of the Company’s operations. Specific thresholds vary by product type and are communicated to the Buyer at the time of quotation or upon request. The Company reserves the right to decline any order that does not satisfy applicable minimum requirements.
2.4 Upon confirmation, the Buyer shall be bound by the pricing, quantity, and delivery terms specified in the order confirmation, subject to the Company’s right to make proportional price adjustments as set forth in the Terms and Conditions
3. IMPORT, SOURCING, AND REGULATORY COMPLIANCE
3.1 The Company imports fresh tropical fruits and vegetables primarily by air freight from suppliers in East Africa and other regions. All imports into Norway are conducted in compliance with the Act relating to the Importation and Exportation of Goods of 11 March 2022 (Vareførselsloven), the customs procedures administered by the Norwegian Customs Authority (Tolletaten), and the applicable requirements of the Import Control System (ICS2) for advance cargo information
3.2 Foodstuff imported by the Company complies with the regulatory framework enforced by the Norwegian Food Safety Authority (Mattilsynet), including requirements for advance notification of consignments from third countries, phytosanitary certification pursuant to Norwegian Regulation of 1 December 2000 No. 1333 relating to plants and measures against pests, and internal control procedures mandated by the Internal Control Regulation (Internkontrollforskriften). Fresh fruits and vegetables imported by the Company satisfy all applicable food safety, labelling, and traceability requirements under Norwegian law and incorporated EU legislation.
3.3 Customs duties and value-added tax applicable to the importation of foodstuffs into Norway are borne by the Company in the first instance and are factored into the pricing structure communicated to the Buyer. The reduced VAT rate of 15% applies to foodstuffs in accordance with the Norwegian Value Added Tax Act of 19 June 2009 No. 58 (Merverdiavgiftsloven). Any changes to the applicable VAT rate, customs duties, or import levies occurring after the issuance of an order confirmation may, at the Company’s discretion, result in a proportional adjustment to the invoiced price, with prior written notice to the Buyer
4. SHIPPING AND DELIVERY
4.1 Given the perishable nature of fresh fruits and vegetables, the Company maintains strict logistics protocols to preserve product freshness throughout the supply chain. Goods are imported by air freight to ensure the shortest possible transit time from the point of harvest to arrival in Norway. Following customs clearance, products are distributed to Buyers via temperature-controlled or appropriately conditioned transport, in accordance with professional handling standards for perishable agricultural commodities.
4.2 Delivery terms, including the agreed place of delivery, method of transport, and estimated delivery schedule, shall be specified in the order confirmation issued for each transaction. Unless the parties agree otherwise in writing, delivery shall be deemed complete at the point at which the goods are handed over to the Buyer, the Buyer’s authorised representative, or the Buyer’s designated carrier at the agreed delivery location.
4.3 Estimated delivery dates provided by the Company are given in good faith on the basis of information available at the time of order confirmation. Such estimates do not constitute guaranteed delivery dates unless the Company has expressly stated otherwise in the order confirmation by including the phrase “guaranteed delivery date.” The Company shall use reasonable commercial efforts to meet delivery timelines; however, the Company accepts no liability for delays resulting from circumstances beyond its reasonable control, including but not limited to: delays in air-freight scheduling or carrier operations; customs clearance procedures or regulatory inspections; adverse weather conditions affecting harvesting, processing, or transit; supplier shortfalls arising from crop failure, seasonal variation, or unforeseen supply chain disruption; and any event qualifying as a force majeure under the Company’s Terms and Conditions.
4.4 Should the Company become aware of a material delay affecting a confirmed order, it shall notify the Buyer as soon as reasonably practicable, providing an updated estimated delivery timeframe and, where possible, proposing commercially reasonable alternatives.
4.5 Risk in the goods transfers to the Buyer at the point of delivery as defined in Section 4.2, in accordance with Sections 7, 12, and 13 of the Norwegian Sale of Goods Act of 13 May 1988 No. 27 (Kjøpsloven) to the extent not otherwise regulated by these Terms or a separate agreement. Once risk has transferred, the Buyer bears sole responsibility for any loss, damage, or deterioration, including degradation attributable to the perishable character of the products.
4.6 The Buyer is solely responsible for providing accurate delivery details, including the full address, contact person, and any specific access or unloading instructions. Where delivery is delayed or fails due to inaccurate or incomplete information supplied by the Buyer, the Company shall not be liable for any resulting loss, deterioration, or additional cost, and the Buyer shall reimburse the Company for any supplementary charges incurred.
5. INSPECTION AND ACCEPTANCE
5.1 The Buyer shall inspect all goods immediately upon delivery and, in any event, no later than six (6) hours after receipt. Perishable fresh produce demands prompt assessment; accordingly, timely inspection is both commercially prudent and contractually required.
5.2 Inspection should encompass, at a minimum: verification that the quantity and description of goods match the order confirmation and accompanying delivery documentation; a visual assessment of the external condition and freshness of the produce; and examination of packaging integrity, checking for signs of damage, tampering, or exposure to adverse conditions during transit.
5.3 Any apparent defects, shortages, or non-conformities discoverable through reasonable inspection at the time of delivery must be noted on the delivery receipt or waybill and communicated to the Company in writing within twenty-four (24) hours of delivery, in accordance with the claims procedure set out in Section 6 of this Policy. Failure to inspect the goods within the prescribed period or to report defects in a timely manner shall constitute acceptance of the goods in the condition delivered, except in respect of hidden defects governed by Section 6.5.
6. CLAIMS, RETURNS, AND REFUNDS
6.1 Due to the perishable nature of the Company’s products, returns are generally not accepted. Fresh fruits and vegetables, once dispatched and delivered, are susceptible to rapid deterioration, and their resale or reintegration into the supply chain is commercially impracticable in the overwhelming majority of cases. The Company’s approach to claims, returns, and refunds reflects these inherent constraints and is designed to balance fair commercial practice with the realities of wholesale trade in perishable goods.
6.2 Notwithstanding Section 6.1, the Company may, at its discretion, consider a refund, credit, or replacement where the Buyer establishes that one or more of the following conditions exist: (a) the goods delivered do not conform to the specifications set out in the order confirmation, including material discrepancies in product type, grade, or quantity; (b) the goods have sustained damage during transport that is attributable to the Company or to a carrier appointed by the Company; or (c) a verifiable quality defect existed at the time of delivery that could not have been discovered through the inspection required under Section 5.
6.3 To submit a claim, the Buyer must notify the Company in writing at info@takisifruits.com within twenty-four (24) hours of delivery. Each claim notification must include all of the following: (i) the order reference number and date of delivery; (ii) a detailed description of the alleged defect, non-conformity, or damage; (iii) photographic evidence of the affected goods, captured at the time of delivery or as soon as the issue was identified; and (iv) copies of the delivery note, waybill, or other transport documentation corroborating the claim.
6.4 Claims submitted after the expiry of the twenty-four (24) hour notification period shall not be accepted, and the Buyer’s right to any remedy in respect of the affected goods shall be extinguished, save in the case of hidden defects governed by Section 6.5.]
6.5 Where a defect could not reasonably have been discovered upon external inspection at the time of delivery (a “hidden defect”), the Buyer must report the defect to the Company in writing within forty-eight (48) hours of the point at which the defect was discovered or ought reasonably to have been discovered, and in no event later than five (5) calendar days from the date of delivery. The provisions of the Norwegian Sale of Goods Act of 13 May 1988 No. 27 (Kjøpsloven), Sections 31 and 32, concerning the obligation to give timely notice of defects, apply to the extent not otherwise regulated by this Policy or the Company’s Terms and Conditions.
6.6 All claims are reviewed individually on a case-by-case basis. The Company shall assess each claim within a reasonable period following receipt of complete documentation and shall communicate its determination to the Buyer in writing. Where the Company accepts a claim, the remedy shall be at the Company’s sole discretion and may take one of the following forms: (a) a full refund of the invoiced amount for the affected goods, credited to the Buyer’s account or paid by bank transfer; (b) a partial refund or credit note proportionate to the diminished value of the goods; or (c) replacement goods dispatched in the next available shipment, subject to stock availability and logistical feasibility.
6.7 Under no circumstances shall the Company be liable for consequential, indirect, incidental, or special damages arising from or in connection with any claim, including but not limited to loss of profit, loss of revenue, business interruption, or costs incurred by the Buyer in sourcing substitute products from alternative suppliers. The Company’s aggregate liability in respect of any single claim shall not exceed the invoiced value of the specific goods to which the claim relates.
6.8 Goods shall not be physically returned to the Company unless the Company has provided prior written authorisation, specifying the manner of return and the address to which the goods are to be sent. Any goods returned without such authorisation shall be at the Buyer’s sole risk and expense, and the Company shall bear no obligation to accept, inspect, or issue any refund in respect of an unauthorised return.
7. CIRCUMSTANCES IN WHICH REFUNDS ARE NOT AVAILABLE
7.1 Refunds shall not be granted, and claims shall be declined, in any of the following circumstances: (a) the Buyer fails to inspect the goods within the timeframe specified in Section 5.1 and the defect or non-conformity was discoverable upon reasonable inspection at the time of delivery; (b) the Buyer does not submit a claim notification within the twenty-four (24) hour period prescribed by Section 6.3, or within the extended period for hidden defects under Section 6.5; (c) deterioration of the goods results from improper storage, handling, or refrigeration by the Buyer following delivery, or from failure to observe industry-standard practices for the preservation of fresh produce; (d) natural and expected variations in size, colour, weight, ripeness, or external appearance of fresh fruits and vegetables, which do not constitute defects; (e) the Buyer’s order was fulfilled in conformity with the specifications set out in the order confirmation, and the complaint relates to matters of subjective preference rather than objective quality; or (f) the goods have been partially or wholly consumed, processed, resold, or otherwise disposed of by the Buyer prior to the submission of a claim.
8. PRICING, COSTS, AND ADDITIONAL CHARGES
8.1 All pricing communicated by the Company is quoted on a wholesale B2B basis in Norwegian Kroner (NOK) unless expressly stated otherwise. Prices include the cost of procurement, import logistics, and standard handling, but are exclusive of VAT at the applicable rate and any additional charges that may be specified in the order confirmation.
8.2 The Company does not charge a separate shipping fee to the Buyer where delivery is included within the terms of the order confirmation. Where the Buyer requests delivery to a location outside the Company’s standard delivery area, or requires expedited dispatch or specialised handling arrangements, supplementary logistics charges may apply and shall be communicated to the Buyer prior to confirmation of the order.
8.3 Any costs arising from failed or rescheduled deliveries caused by the Buyer’s acts or omissions (including, without limitation, provision of incorrect delivery details, absence of an authorised representative to receive the goods, or refusal to accept a conforming delivery) shall be borne by the Buyer. The Company reserves the right to invoice such costs separately.
9. FORCE MAJEURE AND DELIVERY DISRUPTIONS
9.1 The Company shall not be liable for any failure or delay in the delivery of goods to the extent that such failure or delay is caused by events beyond its reasonable control, as more fully described in the Force Majeure provision of the Company’s Terms and Conditions. Without limiting the generality of that provision, the following categories of events are of particular relevance to the Company’s operations: disruptions to air-freight services or international cargo routes; customs holds, import restrictions, or regulatory inspections by Norwegian Customs (Tolletaten) or the Norwegian Food Safety Authority (Mattilsynet); crop failure, drought, flooding, or pest outbreaks affecting supplier regions; government sanctions, trade embargoes, or export restrictions imposed by the countries of origin; and epidemics, pandemics, or quarantine measures disrupting logistics networks.
9.2 In the event of a force majeure affecting a confirmed order, the Company shall notify the Buyer as soon as practicable and shall use commercially reasonable efforts to mitigate the impact of the disruption, including, where feasible, sourcing equivalent products from alternative suppliers. Should the force majeure persist for more than thirty (30) consecutive calendar days, either party may cancel the affected order without further liability.
10. GOVERNING LAW
10.1 This Policy is governed by the laws of the Kingdom of Norway. Any disputes arising from or in connection with this Policy shall be resolved in accordance with the dispute resolution provisions set forth in the Company’s Terms and Conditions, with the courts of Romerike og Glåmdal District Court (Romerike og Glåmdal tingrett), sitting at Lillestrøm, having jurisdiction in the first instance unless mandatory provisions of law require otherwise.
11. AMENDMENTS
11.1 The Company reserves the right to amend this Policy at any time to reflect changes in its operations, supply chain arrangements, or applicable legislation. Any revised version shall be published on the Company’s website at https://www.takisifruits.com, and the effective date at the top of the document shall be updated accordingly. Orders placed after the publication of an amended Policy shall be governed by the terms of the amended version.
12. CONTACT INFORMATION
For all inquiries relating to shipping, delivery, claims, refunds, or any other matter arising under this Policy, please contact:
Phone
+47 409 90 927
+47 944 45 937
info@takisifruits.com
Address
Takisi Fruits Norway Skauboveien 12, 2016 Frogner, Norway
Managing Director: Didey Fundey Takisi